FAQ

FAQ

WHEN WILL YOU SHIP MY ITEMS?

All orders are subject to a handling period before shipment, usually 3 – 4 business days.

Most orders leave the warehouse within 3-5 business days after receipt of payment.

You will then receive notification of both processing and shipment. In many instances, we are shipping from our warehouses in the US, Australia or Asia. If from Asia, please expect 20 – 30 days to receive your order. If you need to use the product urgently, please let us know so that we could advice you on other shipping method and its applicable fees. 

Orders may be canceled if they have not been processed and shipped. After they have been processed they may not be canceled.

Please make sure to provide the correct shipping address. OZGears.com can not and will not be held responsible for items shipped to incorrect addresses provided by the buyer. In such cases, the buyer will be responsible for any additional shipping fees incurred to ship to the correct address.

In some cases, international shipments will require import/customs taxes be paid. These will be the responsibility of the buyer under ALL CIRCUMSTANCES. OZGears.com will not be held responsible for customs taxes.

WHEN WILL MY ITEMS ARRIVE?

Clothing and apparel items should be received within 15-25 business days, except international deliveries which vary by country. For other specialty and promotional items, please allow up to 4-6 weeks delivery time as they may be shipping from other countries.

WHERE ARE MY ITEMS COMING FROM?

Our primary warehouse is in Australia, but most of our specialty items are located in other countries such as the USA, United Kingdom and China.

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items will sometimes be sent in separate packages. Please keep this in mind when receiving deliveries. If you have any other questions, please contact us.

WHERE DO YOU SHIP?

We  ship within Australia and to the United States at this time, with the exception of APO/FPO/DPO addresses. We apologize for any inconvenience. Please contact us at support@ozgears.com for buyers outside USA & Australia. 

WHY DON’T I SEE THE SAME DEAL ON YOUR WEBSITE THAT I SEE ADVERTISED ON FACEBOOK?

Even after we stop our Facebook advertisements, those posts are still shared and liked by our fans. We can’t stop this since it’s the way Facebook works. 

HOW DO YOU DETERMINE YOUR “COMPARED TO” PRICES?

We get these prices from our wholesalers or from competitor analysis.

 

What’s the status of my order?

Following a successful order, please expect a confirmation email. You will also receive an update email when your order goes into production. Once your order ships, we will send a third email with your tracking information.

The most recent information on your order is always available via the receipt link provided in our email correspondence, or by retrieving your tracking information.

If you did not receive the status update emails, please check your spam folder or promotions tab in case it was redirected there.

Still no emails? Please contact us for further assistance.

 

Can I deliver to multiple addresses?

We do not offer shipping to multiple addresses for a single order. If you would like items delivered to multiple addresses, please place those orders separately.